Privacy Policy

Computer Instruments, LLC (“Computer Instruments,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website at www.instruments.com and any related pages (the “Site”).

This Privacy Policy applies to our marketing website only. If you are an end user of a Computer Instruments product or platform deployed by one of our customers, the customer that deployed the platform is the controller of your data, and their privacy notice governs how your information is handled. Our handling of customer and end-user data processed through our platform services is governed by the applicable customer agreement and, where required, a separate Business Associate Agreement.

We collect information you submit through forms on the Site, including:

• Contact Us form: your name, email address, company name, phone number (if provided), and the content of your message.
• Support requests: your name, email address, company, product or deployment details, and the content of your support inquiry.
• Other voluntary submissions: information you provide in demo requests, event registrations, newsletter sign-ups, or similar forms.

When you visit the Site, we and our analytics providers automatically collect certain technical information, including:

• Device and browser information (browser type and version, operating system, device type, screen resolution);
• Network information (IP address, general geographic location derived from IP, internet service provider);
• Usage information (pages visited, time spent on pages, links clicked, referring URL, date and time of access);
• Cookies and similar tracking technologies (see Section 4).

We use the following third-party services on the Site:

• Google Analytics: a web analytics service provided by Google LLC that helps us understand how visitors use the Site. Google Analytics uses cookies and similar technologies to collect information about your use of the Site, including IP address, device identifiers, and browsing behavior. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.
• ZoomInfo: a B2B data and marketing intelligence service. ZoomInfo may help us identify the company associated with a business visitor to the Site (for example, based on IP address) and may combine that information with publicly available business contact information to support our sales and marketing activities. ZoomInfo does not identify you personally from your IP address alone, but may enrich anonymous visitor signals with business contact data. You can learn more about ZoomInfo's privacy practices at www.zoominfo.com/about/privacy-center.

We may add additional analytics, advertising, or marketing tools in the future and will update this Privacy Policy accordingly.

We use the information we collect to:

• Respond to your inquiries, support requests, and communications;
• Provide information about our products, services, and events that may be of interest to you;
• Operate, maintain, secure, and improve the Site;
• Analyze Site usage, measure the effectiveness of our marketing, and understand visitor trends;
• Identify and qualify potential business customers and personalize outreach;
• Comply with legal obligations and enforce our agreements;
• Detect, prevent, and respond to fraud, abuse, security incidents, and other harmful activity.

We do not sell your personal information. We share information only in the following circumstances:

• Service providers: with vendors that help us operate the Site and our business, such as hosting, analytics (Google Analytics, ZoomInfo), email and marketing automation, customer relationship management, and support ticketing. These providers are contractually required to protect your information and use it only to provide services to us.
• Legal and safety: when we believe in good faith that disclosure is required to comply with applicable law, legal process, or a government request; to enforce our terms or agreements; or to protect the rights, property, or safety of Computer Instruments, our users, or others.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of all or a portion of our assets, in which case information may be transferred to the successor entity, subject to appropriate protections.
• With your consent: in any other case where you have given us your consent to share the information.

We use cookies and similar technologies to operate and analyze the Site. A cookie is a small text file placed on your device when you visit a website. We use:

• Strictly necessary cookies required for the Site to function (for example, to remember your cookie preferences).
• Analytics cookies that help us understand how visitors use the Site (for example, Google Analytics).
• Marketing and functional cookies that support our sales and marketing efforts (for example, identifying returning business visitors).

Most browsers let you manage cookies through browser settings, including blocking or deleting cookies. Blocking some cookies may affect your experience on the Site. Where required by applicable law, we will request your consent before setting non-essential cookies.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to respond to inquiries, provide requested services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need personal information, we will delete or anonymize it, unless we are required by law to retain it longer.

We maintain reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any passwords or credentials you use to access our services confidential.

Depending on where you reside, you may have the following rights under applicable U.S. state privacy laws (such as the California Consumer Privacy Act (CCPA/CPRA) and similar laws in other states):

• The right to know what personal information we collect, use, and disclose about you;
• The right to access a copy of the personal information we hold about you;
• The right to request correction of inaccurate personal information;
• The right to request deletion of your personal information, subject to certain exceptions;
• The right to opt out of certain uses or disclosures of your personal information;
• The right not to be discriminated against for exercising your privacy rights.

We do not sell personal information, and we do not share personal information for cross-context behavioral advertising as those terms are defined under the CCPA/CPRA.

To exercise any of these rights, please contact us at info@instruments.com. We may need to verify your identity before responding. You may also designate an authorized agent to submit requests on your behalf.

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have the following rights regarding personal data we process about you:

• Right of access — request a copy of the personal data we hold about you;
• Right to rectification — request correction of inaccurate or incomplete data;
• Right to erasure — request deletion of your personal data in certain circumstances;
• Right to restrict processing — request limitation of how we process your data;
• Right to data portability — receive your data in a structured, commonly used, machine-readable format;
• Right to object — object to processing based on legitimate interests or for direct marketing;
• Right to withdraw consent — where processing is based on consent, withdraw consent at any time;
• Right to lodge a complaint with a supervisory authority in your country of residence.

For Site visitors in the EEA, UK, or Switzerland, Computer Instruments, LLC acts as the controller of your personal data. Our legal bases for processing are:

• Consent — for non-essential cookies and for marketing communications where consent is required by law;
• Legitimate interests — for operating and securing the Site, analyzing Site usage, and supporting our B2B sales and marketing activities, where those interests are not overridden by your rights and freedoms;
• Performance of a contract or pre-contractual steps — for responding to your inquiries and providing requested information;
• Legal obligation — where we are required by law to process your data.

To exercise any of these rights, please contact us at info@instruments.com. We will respond within the timeframes required by applicable law.

Computer Instruments is based in the United States. If you access the Site from outside the United States, your information will be transferred to and processed in the United States, which may have different data protection laws than your country of residence. Where required by law, we rely on appropriate safeguards (such as the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum) for transfers of personal data from the EEA, UK, or Switzerland to the United States.

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us at info@instruments.com and we will take appropriate steps to delete it.

Some browsers offer a “Do Not Track” (DNT) signal. Because there is no consistent industry standard for how to respond to DNT signals, the Site does not currently respond to them. We will continue to monitor developments in this area.

Computer Instruments provides voice and contact center services that may be used by healthcare organizations to handle Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA). Our handling of PHI on behalf of covered entity customers is governed by a separate Business Associate Agreement and is not addressed by this Privacy Policy, which applies only to our marketing website. Please do not submit PHI through the Site.

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above and post the updated policy on the Site. For material changes, we will provide additional notice (for example, by posting a notice on the Site or sending an email where appropriate).

If you have questions about this Privacy Policy or our privacy practices, or to exercise any of your rights, please contact us at:

Computer Instruments, LLC
Lawrence, Kansas
info@instruments.com