The Future of IVR is here.
Callers pressing 0 trying to reach an agent?
Modernize Your IVR with Conversational AI
Let callers say what they need and get it, on the phone system you already run. No rip-and-replace.
What Changes for Your Callers
Routing Made Simple
No more long menus. Callers say what they need, and the AI Concierge sends them to the right place.
Built for Every Site
Each location gets its own line, answered with that site's own knowledge and persona.
Always Answered
Routine questions get answered day or night, and a 75% call containment rate keeps your staff free.
Layer AI into Your Existing System
Transform your IVR into a conversational expert.
Plenty of teams put off fixing their main line because they assume it means replacing the phone system. We add conversational AI on top of the phone system you already run.
The integrations your team has relied on for years keep working. We connect the AI Concierge to the systems you already use, with more than 250 prebuilt integrations to draw from.
47 Years of IVR Expertise
12+
UCaaS Integration Partners
BILLIONS
Of Automated
Client Interactions
250+
Integrations
IVR Solutions Built Around Your Callers
Some teams need a ready-to-deploy application. Others need a conversational flow built around their own processes, or CTI that puts the caller's record on the agent's screen before they say hello.
Enterprise Case Study
L.L.Bean
To alleviate stress on the managers and employees at L.L.Bean, CI was happy to implement the Absentee Reporting Application. This allows employees to call in to an automated system and report an absence, including their reason for missing work. This solution even features the option for employees to receive confirmation of their absence through SMS, putting their mind at ease that they've followed proper procedure.
Voice AI That Understands Intent
Answering the call is the easy part.
A caller who says "I got a letter about my bill and I think it's wrong" shouldn't have to guess which menu option that is. The AI Concierge listens for what they mean and handles the call if it can. If it can't, it passes the caller to the right person, with their details already on the agent's screen.
You decide the workflows, the languages, and when a call goes to a person.
Frequently Asked Questions
Can I add AI to my existing IVR without replacing my phone system?
Yes. Computer Instruments layers conversational AI onto the IVR and telephony you already run — there's no rip-and-replace. We modernize the caller experience on top of your existing infrastructure and work with the UCaaS and CCaaS platforms you already use.
What's the difference between conversational IVR and a traditional touch-tone IVR?
A traditional IVR makes callers work through fixed 'press 1, press 2' menus. Conversational IVR uses speech recognition and natural-language understanding to let callers simply say what they need, then routes them by intent — no menu trees, fewer misroutes, and a faster call.
What can Computer Instruments' product suite do?
Beyond answering and routing calls in natural language, our product suite handles outbound dialing, SMS, secure pay-by-phone, appointment reminders by call, email, or text, automated surveys, real-time language translation, and agent screen-pop — a full toolkit for modernizing the contact center.
Which platforms and systems does Computer Instruments integrate with?
Our products include 250+ prebuilt integrations and connect with the leading UCaaS and CCaaS platforms — including Avaya, Cisco, Genesys, Mitel, NEC, RingCentral, and Zoom. That's what lets us add AI to your stack without replacing it.
Does the AI Concierge support multiple languages?
Yes. Through our Global Language Assist feature, the AI Concierge supports real-time language translation and natural conversation, so you can serve callers in multiple languages without standing up separate menu trees or teams.
What results can I expect from switching to an AI voice agent?
Modernizing your IVR with conversational AI typically means more calls resolved without an agent, shorter and smoother calls, and a better caller experience — all while keeping the systems you already run. We help you scope the specific gains for your own call flows.
How long has Computer Instruments been in business?
Computer Instruments has been building voice and IVR solutions for 47 years — decades of contact-center expertise behind every product we ship.
Bring Conversational IVR to Your Business
Tell us where your calls get stuck. We'll show you what the AI Concierge would do with them.
