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eONE

The Virtual Concierge
an IVR as a Service

Using AI, computer telephony integration and 40+ years of experiences!

you+computer instruments=ai

eONE

The Virtual Concierge
an IVR as a Service

Using AI, computer telephony integration and
40+ years of experiences!
you+computer instruments=ai

A CONVERSATIONAL IVR, IS ABOUT

doing business, in the cloud and or on premise

automation with Inbound self-services, outbound notifications and dialers

Global Language Assist for 130+ languages.

Enhancing the caller’s experience with simplicity, promptness and precision

CI’s eONE Virtual Concierge!

APPLICATION SPOTLIGHT

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AI Attendant VIP Connect

TThis innovative solution exemplifies intelligent routing at its finest, ensuring that every call is directed to the right person without delay. As a vital component of our extensive suite of self-service applications, VIP Connect not only elevates satisfaction scores but also significantly boosts caller deflection percentages, effectively revolutionizing your organization’s public entry points. Embrace the future of customer engagement with CI, where personalized service meets cutting-edge technology! #aiattendant #intelligentrouting #automation

WHY CHOOSE CI

Enhanced, Elevated and Improved IVR Solutions Since 1979.

Computer Instruments is a leading developer of cloud and on-premise conversational, interactive voice response services featuring AI and Global Language Assist. Our advanced features, including inbound self-service, outbound notifications, dialers, and click-to-call IVR features, combined with a range of supporting applications, ensure that your callers will have an exceptional experience every time they contact your business, regardless of industry, language, budget, or size.

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WHY CHOOSE CI

Enhanced, Elevated and Improved IVR Solutions Since 1979.

Computer Instruments is a leading developer of cloud and on-premise conversational interactive voice response services. Our advanced features, including inbound self-service, outbound notifications, dialers, and click-to-call IVR features, combined with a range of supporting applications, ensure that your callers will have an exceptional experience every time they contact your business, regardless of industry, language or size.
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WORKING WITH CI

is partnering with a company rich in history and expertise. Our dedication to customer relationships and business partnerships sets us apart. Whether you prefer cloud or on-premise solutions, Inbound self-service or outbound automation, CI’s advanced IVR platform – the eONE Virtual Concierge – equipped with AI and Global Language Assist, guarantees top-notch service and commitment in every interaction. Plus, CI takes pride in being a woman-owned company.
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CI PRODUCT PORTOLIO

Enhance Your Contact Center with Our Comprehensive Application Suite

Discover a comprehensive suite of innovative applications and services, anchored by our eONE Virtual Concierge AI IVR – your gateway to a seamless conversational experience. Engage customers like never before with our robust offerings:
  • eONE Virtual Concierge (Virtual Attendant, Assistant and Agent)
  • Inbound Self-Services
  • Outbound - Dialing and Notifications
  • Global Language Assist (GLA) - Voice Translation for Agents and Point of Service
  • Custom CTI (Computer Telephony Integration) – Integrating the agent phone and desktop
  • Screen Pop Premium (SPP)
  • IP Phone Pager (IPP)
  • AI and Call Automation
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PROFESSIONAL SERVICES AND CUSTOM CTI

Computer Instruments is first and foremost a developer of telephony solutions and applications. It is rare that we are approached with a unique problem that we cannot solve.
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CREATING SUCCESS ONE EXPERIENCE
AT A TIME

HEALTH INSURANCE: This insurance company automated member eligibility calls (25% of total call volume) to a self-service portal. eONE Conversational IVR Self-Service application handles on average 17,000 eligibility calls a month and a cost savings that exceeded expectations.
TRANSPORTATION INDUSTRY: This municipality has chosen to deploy CI’s Transportation suite of solutions. If you are looking to provide Paratransit assistance, Fixed Bus Route Transportation or other related services (like self-service pay-by-phone or managing your bus pass account) CI’s applications will work for you via language assistance (GLA), self-service customer access and conversational engagement via live or virtual agents.
GLOBAL LANGUAGE ASSIST: This brick and mortar retail shop enjoys a multi-lingual customer base and wanted to be sure that nobody ever felt misunderstood or dismissed in any way. With Global Language Assist CI has provided the to tools to help this company put their best foot forward.

GLOBAL RETAIL: This globally recognized manufacturing and retail company employed CI’s eONE Conversational IVR and the Absence Reporting application that provides an employee self-service entry point. Available to all employees, the new solution is housed in CI’s cloud and provides SMS text message follow-up for the employee and appropriate management so all can be assured the absence was reported successfully.

CLOUD COMMUNICATION PROVIDER – This cloud communications provider is using eONE’s Virtual Concierge Attendant to deliver a tenant specific Auto Attendant to their Customers / Subscribers. The Virtual Attendant handles incoming callers and offers them the ability to ask for a person, department or other unique identifiers as provided by the company database.

STATE AND LOCAL GOVERNMENT – This county chose CI to help them with a centralized self-service information point for all things relating to election information. The application is built to handle questions like, “am I registered” where is my polling location” or “how do I get an absentee ballot” without needing to speak with a country employee

Are You Ready To Experience Caller Intelligence?

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