CI Product Lines
CI is the IVR and call-handling specialist! We provide the tools to self-manage inbound & outbound self-service applications, navigate the IVR environment, and create intelligent call flows and caller experiences. Our products deliver information that help inform and streamline workflows for both agents and desktop device users. We do all this by deploying cloud, multi-tenant, SaaS, hybrid, and on-premise delivery options.
Why do we do it? It’s simple. To create quick, easy solutions with a fast ROI, and provide you with tools for success.
eONE Virtual Concierge
With Global Language Assist
Say hello to your very own Virtual Attendant, Virtual Agent, and Virtual Assistant, all in one.
CI’s eONE Virtual Concierge is an IVR equipped with AI and multi-language translation and transcription tools, making it capable of handling any call–any language, any time of day, any day of the week. With an intuitive flow design and configuration tool, form filler asset, and building blocks of the most commonly utilized applications, eONE works to refine and streamline processes.
eONE Highlights
Inbound Services
The eONE Virtual Concierge AI IVR, combined with CI’s CTI collection of applications, offers powerful and cost-effective solutions for the customer engagement center. That means increased productivity, elevated Agent morale, and Customer satisfaction with every call taken.
Example Call Flows
What Our Customers Are Saying...
Working with CI is like adding highly skilled and informed consultants to your team.
From streamlining manual processes to building AI-enhanced customer experiences, CI and the Virtual Concierge are with you every step of the way.
Inbound Applications & Features
Agent Post Call Applications
Attendant Options
Call Back Messaging & Assist
More Features
- Collection & PayCall – Secured Pay-by-Phone Application
- Account Management – Updating Address
- VIP Connect – Intelligent Call Routing via ANI/DNIS/UUI
- Screen Pop Premium and Caller History Desktop Integration
- Vertical Industry Support
- Vertical Industry – Problem Reporting
- Reservations for Transportation
- Business Locator
Outbound Services
CI delivers the tools to get the message out, whether it’s by voice, text, or email. Services can be deployed in the cloud and on-premise and consist of a range of options, including SaaS, Managed Services, High Availability, Consumption, and Multi-Tenant.
Outbound Applications & Features
Custom CTI
- Screen Pop Premium
Simply incorporating CI’s Screen Pop Premium (SPP) into an agent’s workflow will have immediate results. Economize on the time spent looking for relative documents, remove dead air space on customer/client calls and realize all the efficiencies a well-organized work-flow tool contributes to agent performance. The savings are realized by a simple configuration setting and *pop* of frequently used information sources that apply to the agent’s callers.
- Integrates with client CRM solutions
- Empowers users & delight customers
- Manages customer data effectively
- Improves team collaboration
- Increases One-Call resolution
- IP Phone Pager
CI’s IP Phone Pager (IPP) allows customers to take advantage of their IP telephone network to broadcast messages to IP Phones and overhead IP Speakers. With the tools provided in the browser-based IP Pager’s point-and-click interface, creating and modifying virtually unlimited pager groups, zones, and recipients is made quick and easy.
- Broadcasts company information
- Delivers department meeting notices
- Sends Wake-Up Calls
Delivery Options
Voice
SMS
