Earlier today, CI’s Cloud Services were impacted by a widespread outage that was intermittent across multiple internet providers.
We apologize for any inconvenience this may have caused you and your calling community.

CI Product Lines

CI is the IVR and call-handling specialist! We provide the tools to self-manage inbound & outbound self-service applications, navigate the IVR environment, and create intelligent call flows and caller experiences. Our products deliver information that help inform and streamline workflows for both agents and desktop device users. We do all this by deploying cloud, multi-tenant, SaaS, hybrid, and on-premise delivery options. 

Why do we do it? It’s simple. To create quick, easy solutions with a fast ROI, and provide you with tools for success.

eONE Virtual Concierge

With Global Language Assist

Say hello to your very own Virtual Attendant, Virtual Agent, and Virtual Assistant, all in one.

CI’s eONE Virtual Concierge is an IVR equipped with AI and multi-language translation and transcription tools, making it capable of handling any call–any language, any time of day, any day of the week. With an intuitive flow design and configuration tool, form filler asset, and building blocks of the most commonly utilized applications, eONE works to refine and streamline processes. 

Virtual Concierge Highlights

Inbound Services

The eONE Virtual Concierge AI IVR, combined with the CI CTI collection of applications, offers powerful and cost-effective solutions for the customer engagement center. That means increased productivity, elevated Agent morale, and Customer satisfaction with every call taken. 

Example Call Flows

What Our Customers Are Saying...

Working with CI is like adding highly skilled and informed consultants to your team.

From streamlining manual processes to building AI-enhanced customer experiences, CI and the Virtual Concierge are with you every step of the way.

Inbound Applications - Features

Outbound Services

CI delivers the tools to get the message out, whether it’s by voice, text, or email. Services can be deployed in the cloud and on-premise and consist of a range of options, including SaaS, Managed Services, High Availability, Consumption, and Multi-Tenant.

Outbound Applications - Features

Custom CTI

Simply incorporating CI’s Screen Pop Premium (SPP) into an agent’s workflow will have immediate results. Economize on the time spent looking for relative documents, remove “dead air space” on customer/client calls and realize all the efficiencies a well-organized work-flow tool contributes to agent performance. The savings are realized by a simple configuration setting and “pop” of frequently used information sources that apply to the agent’s callers.

CI’s IP Phone Pager (IPP) allows customers to take advantage of their IP telephone network to broadcast messages to IP Phones and overhead IP Speakers. With the tools provided in the browser-based IP Pager’s point-and-click interface, creating and modifying virtually unlimited pager groups, zones, and recipients is made quick and easy. 

Delivery Options

email

Email

voice

Voice

sms

SMS

desktop

Desktop