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WORKING WITH CI!

CI’s 3D Approach, Discover, Design, Deploy

Working with CI is as simple as a friendly conversation.  We can be your first point of contact and will DISCOVER how best to move forward by identifying the right partners to work with.  That may lead us to reaching out to an Authorized communication platform reseller, a CI authorized Distributer or other avenue.

During discovery other important information is gathered insuring we have collected as much data as possible to provide you with a solution worthy of those who will use it.  Read on to learn more.

WHO CI WORKS WITH

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Industry leading technology partners like …
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cisco logo
mitel logo
sky switch logo
ring central logo

And more ..

And their authorized reseller Industry leading vendor partners like …

google logo
xima logo
calabrio logo

And more ..

HOW WE WORK

  • By proving ready to deploy business solutions!
  • By offering shrink-wrapped or custom IVR self-service applications.
  • By automating shrink-wrapped or custom outbound call flows.
  • By employing technology professionals who are eager to deliver leading edge design.
  • Offering the industry leading Total Care Support plan.
CI’s library of modules allows us to drastically reduce the amount of development needed to address even the most obscure request.

CI DEPLOYMENT OPTIONS (WHERE IT LIVES)

  • PREMISE-TO-CLOUD: CI IVR resident on premise but communicates with an cloud based communication platform
  • CLOUD-TO-PREMISE: CI IVR is cloud based and communicates with an on premise customer site communication platform
  • CLOUD-TO-CLOUD: Is driven by customers whose communication platform is already cloud based.
  • PREMISE TO PREMISE: All communications is on premise and Is driven by customer site.

CI CLOUD SERVICE OPTIONS

SaaS is a delivery model by which software is licensed (rented) on a subscription basis and centrally hosted.

MANAGED SERVICES:  Provides the most hands-off approach. This option bundles everything into one annual payment including upgrades, call flow changes and 24/7 support.

HIGH AVAILABILITY (HA):  is most often used by those that wish to maintain their on-premise communications center, but do need a site to use for seasonal overflow, maintenance down times or major business disruptions. Typically fees are part of a support and service contract.

CONSUMPTION: The Consumption option is a model that is seasonal, transactional and usage based, a short-term arrangement for a full-time activity. What separates this from other options is the way it is billed, which is by the number of transactions.

MULTI-TENANT: is the option that gives a single host the ability to provide eONE’s Virtual Concierge IVR Platform access to separate entities (Tenants) who wish to maintain their identities as individual. Tenants maintain their own applications, call flows and all aspects of the application in use just as though they had a dedicated cloud solution of their own.