Computer InstrumentsProducts
Computer Instruments adds conversational AI, call-backs, outbound dialing, texting, and screen-pops to the phone system you already run. Every product integrates with the UCaaS and CCaaS platforms you already use.
The problem
Callers press through menus and still can’t get an answer without waiting for a person.
The fix
The AI Concierge replaces the phone tree with a conversation. Callers say what they need in their own words, and it answers their questions and handles interruptions the way a member of your staff would.
See how the AI Concierge layers onto the phone system you already run, or how it answers residents for local government.
The problem
By the time a caller reaches an agent, the wait is all they want to talk about.
The fix
Callers keep their place in line and hang up. When an agent is free, they get a call back, with priority placement in the queue, and your agents work a steady queue instead of a wall of waiting calls.
The problem
Agents spend the day listening to ringing, voicemail, and numbers that no longer work.
The fix
eDialer dials the list and screens every call. It recognizes answering machines, voicemail, no-answers, and bad numbers, and connects an agent only when a real person picks up.
The problem
Emails sit unopened and calls get screened, even when the news can’t wait.
The fix
Your reminders, alerts, and announcements go out by text to any phone that can receive one. Send one-way, two-way, or community messages, in more than one language.
The problem
Callers wait on hold while an agent digs through the CRM, shared drives, and old emails.
The fix
Screen Pop+ puts the caller’s record on the agent’s screen the moment the call connects: contact details, call history, documents, recent emails, and phone controls. It works with Outlook, Salesforce, Dynamics, and other leading CRMs, and a transfer sends the context along with the call.
Tailor your system to your exact needs with our suite of additional features.
Make communication between agents and customers effortless and effective with real-time language translation and natural conversational ability.
Utilizing data you already have, this solution enables customers to make payments over the phone, allowing you to effortlessly streamline payment collections through inbound or outbound campaigns.
Automatically collect valuable customer feedback and insights with survey solutions in inbound, outbound, and form-fill formats so you can choose what best suits your business needs.
Automatically call, email, or text customers about their upcoming appointments, and eliminate the need for manual outreach. Customers and patients are given the ability to confirm or reschedule, relieving employees of routine administrative tasks.
Make button-pressing obsolete by using natural language capabilities and voice recognition to understand caller needs. Customers simply state their reason for calling and our solution routes them to the right department, making the whole experience smoother and more straightforward.
A feature of our Call Steering application that allows callers to connect to contacts in your company just by saying their name. This solution uses speech recognition and natural conversational ability to eliminate the need for phone trees.
Connects with the leading UCaaS and CCaaS platforms, with 250+ prebuilt integrations.
With CallBack Messaging+, callers who would otherwise wait on hold can ask for a call back instead. They keep their place in line and hang up. When an agent is free, they receive a call with priority placement in the queue.
eDialer screens every outbound call before an agent picks up. It recognizes answering machines, voicemail, no-answers, and bad numbers, and connects an agent only when a live person is on the line.
The moment a call connects, the agent sees the caller's contact details, call history, linked documents, recent emails, and calendar events, alongside the phone controls. It works with Outlook, Salesforce, Dynamics, and other leading CRMs, and a transfer passes that context to the next agent.
Yes. With Pay by Phone, callers can pay on their own whenever they call, even after hours, without waiting for an agent. You can also send reminder calls that let customers pay right then.
Book a 30-minute demo with the Computer Instruments sales team and see the products live on your own call flow.
