CI is a leading innovator and developer of the eONE Virtual Concierge, an advanced conversational AI IVR platform that includes access to real-time Global Language Assist features. Deployed in the cloud and on-premise, the Virtual Concierge and its applications are designed to meet the specific needs of various industries, streamlining manual processes and enhancing the overall customer and caller experience.
PREMISE-TO-CLOUD: CI IVR resident resides on-premise but communicates with a cloud-based platform
CLOUD-TO-PREMISE: CI IVR resides in the cloud and communicates with an on-premise customer site platform
CLOUD-TO-CLOUD: Driven by customers whose communication platform is already cloud based
PREMISE-TO-PREMISE: All communications are on premise and driven by customer site
Subscription-based, centrally hosted delivery model for software licensing.
One annual payment bundling upgrades, call flow changes, and 24/7 support. The most hands-off approach.
Billed by the number of transactions, this model is seasonal and usage based; a short term arrangement for full-time activity.
For those who wish to maintain their on-premise communications center, but need a site for seasonal overflow, maintenance down times, or major business disruptions. Typically fees are part of a support and service contract.
Gives a single host the ability to provide eONE's Virtual Concierge IVR Platform access to separate entities, or "Tenants," who wish to maintain their individual identities. Tenants maintain their own applications, call flows, and all aspects of the application in use–as though they have a dedicated cloud solution of their own.
