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By using this form, you are agreeing that this support request may be billable if you are not currently covered by a Total Care Support Agreement, or if your request falls outside of regular business hours and you are not on 24×7 support.

Support Hours

Help Desk Support (All Plans)
Mon-Fri 7AM-7PM CT
Platinum Support
24x7 Wellness and System Monitoring
Gold Support
24x7 System Monitoring
Silver Support
Mon-Fri 7AM-7PM CT System Monitoring

NOTE: Fees may be incurred if your request falls outside of the hours specified in your support plan.

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