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The Virtual Concierge

An IVR using AI, computer telephony integration, and 40+ years of experience!

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eONE

The Virtual Concierge
an IVR as a Service

Using AI, computer telephony integration and
40+ years of experiences!
you+computer instruments=ai

CI'S VIRTUAL CONCIERGE IS ALL ABOUT...

  • Enhancing the caller’s experience with simplicity, promptness, and precision
  • Doing business, both in the cloud and on-premises
  • Automation with inbound self-services, outbound notifications, and dialers
  • Global Language Assist, utilizing Google's library of 130+ languages!

APPLICATION SPOTLIGHT

SAM - SMS Association Messaging Solution

Welcome to the future of communication! CI’s latest innovation, SAM, the SMS Association Messaging solution, is designed to revolutionize how you connect with your audience. SAM uses four levels of tailored service, each specifically crafted to enhance outreach and engagement, to make sure your messaging needs are not just met, but exceeded!

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WHY CHOOSE CI

Enhanced, Elevated and Improved IVR Solutions Since 1979.

Computer Instruments is a leading developer of cloud and on-premise conversational, interactive voice response services featuring AI and Global Language Assist. Our advanced features, including inbound self-service, outbound notifications, dialers, and click-to-call IVR features, combined with a range of supporting applications, ensure that your callers will have an exceptional experience every time they contact your business, regardless of industry, language, budget, or size.

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WHY CHOOSE CI

Enhanced, Elevated and Improved IVR Solutions Since 1979.

Computer Instruments is a leading developer of cloud and on-premise conversational interactive voice response services. Our advanced features, including inbound self-service, outbound notifications, dialers, and click-to-call IVR features, combined with a range of supporting applications, ensure that your callers will have an exceptional experience every time they contact your business, regardless of industry, language or size.
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WORKING WITH CI...

Is working with a company rich in history and expertise. Our dedication to customer relationships and business partnerships is what makes CI special. Whether you prefer cloud or on-premise solutions, inbound self-service or outbound automation, CI’s advanced IVR platform–the eONE Virtual Concierge, equipped with AI and Global Language Assist guarantees top-notch service and commitment in every interaction.

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CI PRODUCT PORTOLIO

Enhance Your Contact Center with Our Comprehensive Application Suite

Discover a comprehensive suite of innovative applications and services, anchored by our eONE Virtual Concierge AI IVR – your gateway to a seamless conversational experience. Engage customers like never before with our robust offerings:
  • eONE Virtual Concierge (Virtual Speech Attendant, Assistant and Agent)
  • Inbound Self-Services
  • Outbound - Dialing and Notifications
  • Global Language Assist (GLA) - Voice Translation for Agents and Point of Service Engagement
  • Custom CTI (Computer Telephony Integration) – Integrating the agent phone and desktop
  • Screen Pop Premium (SPP)
  • IP Phone Pager (IPP)
  • AI and Call Automation
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PROFESSIONAL SERVICES AND CUSTOM CTI

Computer Instruments is first and foremost a developer of telephony solutions and applications. We proudly embrace tough problems that require unique solutions.

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CREATING SUCCESS

One Experience At a Time

Health Insurance

This insurance company automated member eligibility calls (25% of total call volume) to a self-service portal. eONE Conversational IVR Self-Service application handles on average 17,000 eligibility calls a month and a cost savings that exceeded expectations.

Transportation Industry

This municipality has chosen to deploy CI’s Transportation suite of solutions. If you are looking to provide Paratransit assistance, Fixed Bus Route Transportation or other related services (like self-service pay-by-phone or managing your bus pass account) CI’s applications will work for you via language assistance (GLA), self-service customer access and conversational engagement via live or virtual agents.

Global Language Assist

This brick and mortar retail shop enjoys a multi-lingual customer base and wanted to be sure that nobody ever felt misunderstood or dismissed in any way. With Global Language Assist CI has provided the to tools to help this company put their best foot forward.

Global Retail

This globally recognized manufacturing and retail company employed CI’s eONE Conversational IVR and the Absence Reporting application that provides an employee self-service entry point. Available to all employees, the new solution is housed in CI’s cloud and provides SMS text message follow-up for the employee and appropriate management so all can be assured the absence was reported successfully.

Cloud Communication provider

This cloud communications provider is using eONE’s Virtual Concierge Attendant to deliver a tenant specific Auto Attendant to their Customers / Subscribers. The Virtual Attendant handles incoming callers and offers them the ability to ask for a person, department or other unique identifiers as provided by the company database.

State and local government

This county chose CI to help them with a centralized self-service information point for all things relating to election information. The application is built to handle questions like, “am I registered” where is my polling location” or “how do I get an absentee ballot” without needing to speak with a country employee

Are You Ready To Experience Caller Intelligence?

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