eONE
The Virtual Concierge
an IVR as a Service
Using AI, computer telephony integration and 40+ years of experiences!
eONE
The Virtual Concierge
an IVR as a Service
Using AI, computer telephony integration and
40+ years of experiences!
A CONVERSATIONAL IVR, IS ABOUT
doing business, in the cloud and or on premise
automation with Inbound self-services, outbound notifications and dialers
Global Language Assist for 130+ languages.
Enhancing the caller’s experience with simplicity, promptness and precision
CI’s eONE Virtual Concierge!
CALLING ALL POSITIONS SERVICE,
WHY CHOOSE CI
Enhanced, Elevated and Improved IVR Solutions Since 1979.
WHY CHOOSE CI
Enhanced, Elevated and Improved IVR Solutions Since 1979.
WORKING WITH CI
CI PRODUCT PORTOLIO
Enhance Your Contact Center with Our Comprehensive Application Suite
- eONE Virtual Concierge (Virtual Attendant, Assistant and Agent)
- Inbound Self-Services
- Outbound - Dialing and Notifications
- Global Language Assist (GLA) - Voice Translation for Agents and Point of Service
- Custom CTI (Computer Telephony Integration) – Integrating the agent phone and desktop
- Screen Pop Premium (SPP)
- IP Phone Pager (IPP)
- AI and Call Automation
PROFESSIONAL SERVICES AND CUSTOM CTI
CREATING SUCCESS ONE EXPERIENCE
AT A TIME
GLOBAL RETAIL: This globally recognized manufacturing and retail company employed CI’s eONE Conversational IVR and the Absence Reporting application that provides an employee self-service entry point. Available to all employees, the new solution is housed in CI’s cloud and provides SMS text message follow-up for the employee and appropriate management so all can be assured the absence was reported successfully.
CLOUD COMMUNICATION PROVIDER – This cloud communications provider is using eONE’s Virtual Concierge Attendant to deliver a tenant specific Auto Attendant to their Customers / Subscribers. The Virtual Attendant handles incoming callers and offers them the ability to ask for a person, department or other unique identifiers as provided by the company database.
STATE AND LOCAL GOVERNMENT – This county chose CI to help them with a centralized self-service information point for all things relating to election information. The application is built to handle questions like, “am I registered” where is my polling location” or “how do I get an absentee ballot” without needing to speak with a country employee