eONE
Virtual Conciergean
IVR as a service
Building intelligent caller experiences!
CI’s eONE
Virtual Conciergean
IVR as a service
Building intelligent caller experiences!
IT’S ABOUT
- doing business, in the cloud on premise or partly cloudy!
- a conversational IVR with AI
- security, efficiency, accuracy, automation and managed services!
- Global Language Assist for Agents and Point of Service engagement!
- caller’s experience inbound / outbound automation and self-service
WHY CI
CI, Elevating The Caller Experience Since 1979
CI is an innovator and developer of conversational AI IVR solutions deployed in the cloud and premise, all which meet industry specific requirements that streamline manual processes and enhance the customer and caller experience.
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WHY CI
CI, Elevating The Caller Experience Since 1979
CI is an innovator and developer of conversational AI IVR solutions deployed in the cloud and premise, all which meet industry specific requirements that streamline manual processes and enhance the customer and caller experience.
LEARN MORE
WORKING WITH CI!
Working with CI means working with a company that has history and longevity. It means working with a company who understands the value of customer relationships and business partnerships. How CI works is as important as what it is we do. Whether cloud or premise based the same efforts and dedication to service and support are guaranteed.
And, working with CI is working with a woman owned company!
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OUR PRODUCT PORTFOLIO
Working with CI means working with a company that has a history and longevity. It means working with a company that understands the value of customer relationships and business partnerships. How CI works is as important as what it is we do. Whether cloud or premise based the same efforts and dedication to service and support are guaranteed.
- eONE
- InBound
- OutBound
- Custom CTI
- Screen Pop Premium (SPP)
- IP Phone Pager (IPP)
PROFESSIONAL SERVICES
CI is first and foremost a developer of CTI and telephony solutions and applications. It is rare that a partner and or customer has approached us with an “out of the box” request that we have not been able to accommodate.
CREATING SUCCESS ONE EXPERIENCE
AT A TIME
HEALTH INSURANCE: This insurance company automated member eligibility calls (25% of total call volume) to a self-service portal. eONE Conversational IVR Self-Service application handles on average 17,000 eligibility calls a month and a cost savings that exceeded expectations.
GLOBAL RETAIL: This globally recognized manufacturing and retail company employed CI’s eONE Conversational IVR and the Absence Reporting application that provides an employee self-service entry point. Available to all employees, the new solution is housed in CI’s cloud and provides SMS text message follow-up for the employee and appropriate management so all can be assured the absence was reported successfully.
CLOUD COMMUNICATION PROVIDER – This cloud communications provider is using eONE’s Virtual Concierge Attendant to deliver a tenant specific Auto Attendant to their Customers / Subscribers. The Virtual Attendant handles incoming callers and offers them the ability to ask for a person, department or other unique identifiers as provided by the company database.
STATE AND LOCAL GOVERNMENT – This county chose CI to help them with a centralized self-service information point for all things relating to election information. The application is built to handle questions like, “am I registered” where is my polling location” or “how do I get an absentee ballot” without needing to speak with a country employee