AI IVR services, custom
built to fit your every need.
Find your voice with computer instruments
Engage customers like never before
APPLICATION SPOTLIGHT
CallBack Messaging
Say good-bye to putting customers on hold! CI’s CallBack Messaging lets you put your customers in control of the conversation. Explore the many benefits of employing CI’s customer-driven services.
PRODUCTS
Industry leading telephony solutions and applications
Discover a comprehensive suite of innovative applications and services, anchored by our eONE Virtual Concierge AI IVR – your gateway to a seamless conversational experience.
- eONE Virtual Concierge - Virtual Speech Attendant, Assistant and Agent
- Inbound Self-Services
- Outbound - Dialing and Notifications
- Global Language Assist (GLA) - Voice Translation for Agents and Point of Service Engagement
- Custom CTI - Computer Telephony Integration) – Integrating the agent phone and desktop
- Screen Pop Premium (SPP)
- IP Phone Pager (IPP)
- AI and Call Automation
WORKING WITH CI
Is working with a company rich in history and expertise. Our dedication to customer relationships and business partnerships is what makes CI special. Whether you prefer cloud or on-premise solutions, inbound self-service or outbound automation, CI’s advanced IVR platform–the eONE Virtual Concierge, equipped with AI and Global Language Assist, guarantees top-notch service and commitment in every interaction.
Industry Applications
Creating Success One Experience At a Time
Health Insurance
A health insurance company automated their member eligibility calls, which make up 25% of their total call volume to a self-service portal. On average, CI’s eONE Virtual Concierge handles 17,000 eligibility calls a month through it’s self service application. By deploying eONE, this health insurance company reached a cost savings that exceeded expectations.
Transportation Industry
Discover how using CI’s Intelligent Transportations Solutions Suite of self-service applications revolutionizes rider communication within the Transportation Industry. From Paratransit assistance to Fixed Bus Route Transportation, the Intelligent Transportation Solutions Suite integrates seamlessly into any rider community.
Global Language Assist
This brick and mortar retail shop enjoys a multi-lingual customer base and wanted to be sure that nobody ever felt misunderstood or dismissed in any way. With Global Language Assist CI has provided the to tools to help this company put their best foot forward.
Global Retail
This globally recognized manufacturing and retail company employed CI’s eONE Conversational IVR and the Absence Reporting application that provides an employee self-service entry point. Available to all employees, the new solution is housed in CI’s cloud and provides SMS text message follow-up for the employee and appropriate management so all can be assured the absence was reported successfully.
Cloud Communication provider
This cloud communications provider is using eONE’s Virtual Concierge Attendant to deliver a tenant specific Auto Attendant to their Customers / Subscribers. The Virtual Attendant handles incoming callers and offers them the ability to ask for a person, department or other unique identifiers as provided by the company database.
State and local government
This county chose CI to help them with a centralized self-service information point for all things relating to election information. The application is built to handle questions like, “am I registered” where is my polling location” or “how do I get an absentee ballot” without needing to speak with a country employee