CI Product Lines

CI offers solutions to all types of IVR based automated call handling. CI offers flexible IVR development software platforms, both for Windows Server and the Avaya AEP/AVP platforms.

35+ years of responsive customer centric application development experience has enabled CI to provide a vast array of Vertical Market Applications. These solutions include Turn-Key IVR applications. enhanced CTI Screen Pops and multi-endpoint IP Phone Pager solutions.

Primary Applications


eONE - Universal Voice Portal Platform for Premise and Cloud
A single solution for multiple environments and multiple platforms simultaneously. A centralized, fast, simple and cost-effective solution for managing all your self-service resources across PBXs and Cloud services.

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Enhanced Voice Portal (eVP)

Enhanced Voice Portal (eVP)
The Enhanced Voice Portal software bundle provides customers with to access information through the use of a telephone or web page, 24/7. eVP allows companies to reapidly deploy applications which empower their customers.

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eCI for Avaya AEP/AVP

Browser-Based GUI IVR Development Interface (eCI)
The Experience Configuration Interface (eCI) is a rapid application deployment tool for the Avaya Voice Portal and Experience Portal platforms. eCI provides the ability for customers to make immediate changes and roll out new applications to the IVR system.

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Screen Pop Premium (SPP)

Enhanced CTI Screen Pop with CRM Integration (SPP)
Screen Pop Premium delivers an added layer of info by bringing phone controls, contact and document management and other functions together in one place. From a simple contact screen, chat, quickly find emails, documents, call history, URLs...

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IP Phone Pager (IPP)

IP Pager and Interactive Kiosk Applications (IPP)
IP Phone Pager from CI helps customers get the most out of their Avaya IP Phones. IP Pager allows Avaya customers to take advantage of their IP Telephone network to broadcast messages to Avaya IP Phones and overhead IP Speakers from CyberData.

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IVR Applicatons

CI has developed a wealth of easily customized, Turn-Key Business IVR applications for use on the e-IVR and eCI platforms.

Turn-Key Business IVR Applications for:

  • Database Query Applications
    • Account or Billing Inquiry
    • Insurance Claims
    • Insurance Eligibility
    • Pay By Phone (PayCall)
    • Store Locator by Postal Code
  • Out-Calling Applications
    • Absentee Notification
    • Agent Click 2 Dial
    • Campus Notification
    • Community Notification
    • Power Dialer
  • General Business Applications
    • Agent Survey
    • Automated Collections
    • Call Recording
    • Call-Back Messaging
    • Speech Recognition Name Dialer

UPDATE: eONE Appointment Reminder v5.5 Released

Computer Instruments, Inc.
P.O. Box 2472 Mission, KS 66201
Phone: (888) 451-0851
Fax: (913) 492-1483