CI CLOUD SERVICES
If your goal is to increase your ability to serve your customers, employ leading edge technology and better utilized human and financial resources, we can help.

DEPENDABILITY IS KEY
It all starts with having the right cloud. You can be assured that the proper policies, procedures & operational controls are in place to protect your IT assets. As part of the independent SOC1 (SSAE 16) Type II audit, controls are successfully tested for strict effectiveness, as well as the proper policies and procedures in place to securely protect sensitive health data and medical records for HIPPA compliance. The CI NOC is also PCI DSS Compliant, meaning Payment Card Industry Data Security Standard have been strictly adhered to. Additional features are:
  • Triple Server Redundancy
  • Multiple Tier 1 Carriers with dual entry redundant fiber
  • Secured Facility - Access, Internet, Firewalls
CSS CCS HIGHLIGHTS
  • More monitoring of systems and applications
  • Automatic 'wellness' calling to insure daily operations
  • TCM Cloud Team provides 24x7 systems monitoring
  • No on-premise equipment to worry about
  • No upgrade worries - Upgrades are automatic for operaing system, applications and equipment
  • Less labor in managing applications and IVR
  • TCM Cloud Team provides Help Desk services 7-7 CST
  • Familiar Administration UI
Q: Will there be any experience difference from what I have now?
A: The short answer is no, you will have the same experience in the cloud that you have on-premise.
  • Same caller experience
  • Same application configurations
  • Same call routing
  • Same TCM maintenance support, including your 2 hours per month of free professional services

Q: What level of support will the staff responsible for IVR experience?
A: On site staff will have less responsibilities due to the monitoring and support by the TCM Cloud Services Team. Additionally, on site staff would require less training going forward because infrastructure responsibilities and monitoring are now serviced by TCM Cloud Services Team.

FOR MORE FAQs CLICK HERE

Computer Instruments, Inc.
P.O. Box 2472 Mission, KS 66201
Phone: (888) 451-0851
Fax: (913) 492-1483
www.instruments.com
info@instruments.com