eONE APPLICATIONS - THE CALLER'S EXPERIENCE

We are the IVR and call handling specialists! We provide the tools to self-manage inbound & outbound self-service applications and the IVR environment. We do this by deploying on premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with a fast ROI, that are the easy to manage, quick to deploy and to provide our customers with the tools for success.

Inbound
Account Lookup and status
Agent Post Call Survey (B)
Call Back Messaging - Standard
Eligibility - Member
Gift Card
Healthcare Claims - Member
Healthcare Claims - Provider
Membership Cards
Name Dialer / Dial by Name
Pay-by-Phone
Pay-by-Phone Secured Agent
Prescription Refill
Store Locator
Time Card
Utility Meter Read
Outbound
Absentee Notification
Agent Team Dialer
Appointment Reminders
Call Back Messaging - Plus
Click-2-Dial
Collections - Warrantee Dialing
Community Notification
eDialer
List Dialer
Surveys
Web Call Me Back Now
CTI
Custom Design
Intelligent Call Routing
Lead Processing Service
Plug-in Microsoft CRM
Plug-in Cisco Survey

eONE Applications

eONE Applications - Vertical Industry Samples

Education
Education

Absentee Notification
Community Notification
Homework Hotline
Substitute Locator

Manufacturing
Manufacturing

Employee Notification
Inventory Control
Secure Payment Portal
Custom CTI

Finance
Finance

Account Lookup
Balance Inquiries
Self-Service Portal
Agent Call Backs
Call Back Notification

Sports & Entertainment
Sports & Entertainment

Call Back Messaging
Ticket Payment Portal
Events Notification
Custom CTI

Government
Government

Court Reminder
Tax Refund / Payment Information
Voter Surveys
Community Notifications

Travel
Travel

Satisfaction Surveys
Agent Call Backs
Travel Updates
Custom CTI

Healthcare
Healthcare

Patient Surveys
Appointment Reminders
Lab Results
Prescription Refill

Transportation
Transportation

Booking Portal
Scheduled Pick-ups
Inventory Tracking
Custom CTI

Insurance
Insurance

Claim Check
Eligibility
Lost Card
Provider Directory

Utilities
Utilities

Pay-By-Phone
Customer Notifications
Self-Service Repair Portal
Account Lookups
Custom CTI

Computer Instruments, Inc.
P.O. Box 2472 Mission, KS 66201
Phone: (888) 451-0851
Fax: (913) 492-1483
www.instruments.com
info@instruments.com