Screen Pop Premium (SPP)

"A Productivity Tool that will improve and enhance organization...
and SAVE you valuable time"

Screen Pop Premium adds an extra layer of functionality by bringing phone controls, contact management, file/document management and other functions in one place. Contacts are easily accessed from CRMs such as Outlook and Goldmine. From a single contact screen, chat, quickly find emails, Microsoft Office documents, history, URLs, and perform call control!

SPP Enhances productivity:

  • Supplement any CRM solution
  • Empower users & delight customers
  • Organize customer resources easily
  • Manage customer data effectively
  • Improve team collaboration
  • Increase "One-Call" resolution

With Screen Pop Premium you can:

  • Generate "Clickable" links to caller-associated documents, directories, emails & calendar events.
  • Capture open documents links as a historical trail for every inbound or outbound call.
  • Quickly summarize a paper trail for contacts.
  • Gain Fast access to Outlook, Salesforce, Dynamics and other CRM solution contacts.
  • Capture Last extension to handle the call for tracking and future auto-routing.
  • Have an Easy "Screen Pop" of customer specific screens and commands.
  • Compliment Individual Salesperson or Call Center Team with easy access to support materials.
  • Transfer call and information links to support partner via "buddy transfer" with real time internal chat.
  • "Screen Pop" on both inbound and/or outbound calls.

Screen Pop Premium includes "pass-through" CTI integration enabling Desktop Screen Pops from various customer CRM solutions.

SPP captures and transmits collected CTI information such as ANI, DNIS, UCID (if available) to a local CRM Application or to a URL based CRM Solution. This information can then be compared to the customer database to display calling party information as calls arrive. By supplying Agents with this information instantly, customer service is enhanced and call-durations are reduced (with the associated cost savings).

Customers have grown to expect Agents to have their account information "at their finger tips", and with SPP your company can meet that expectation.

Contact CI

Contact CI today to see for yourself how Screen Pop Premium can help you Improve Customer Satisfaction, Lower call handling time, and Reduce Time to Locate Relevant Information.

Computer Instruments, Inc.
P.O. Box 2472 Mission, KS 66201
Phone: (888) 451-0851
Fax: (913) 492-1483
www.instruments.com
info@instruments.com