"A Productivity Tool that will improve and enhance organization...
and SAVE you valuable time"
Screen Pop Premium adds an extra layer of functionality by bringing phone controls, contact management, file/document management and other functions in one place. Contacts are easily accessed from CRMs such as Outlook and Goldmine. From a single contact screen, chat, quickly find emails, Microsoft Office documents, history, URLs, and perform call control!
SPP Enhances productivity:
With Screen Pop Premium you can:
Screen Pop Premium includes "pass-through" CTI integration enabling Desktop Screen Pops from various customer CRM solutions.
SPP captures and transmits collected CTI information such as ANI, DNIS, UCID (if available) to a local CRM Application or to a URL based CRM Solution. This information can then be compared to the customer database to display calling party information as calls arrive. By supplying Agents with this information instantly, customer service is enhanced and call-durations are reduced (with the associated cost savings).
Customers have grown to expect Agents to have their account information "at their finger tips", and with SPP your company can meet that expectation.