eONE APPLICATIONS - THE CALLER'S EXPERIENCE

We are the IVR and call handling specialists! We provide the tools to self-manage inbound & outbound self-service applications and IVR environment. We do this by deploying on-premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with fast ROI, that are easy to manages, quick to deploy and to provide our customers with the tools for success.

THE CHALLENGE - MAKING IT EASY TO COMMUNICATE

The real challenge is making the most of your website visitors. While on your site anything may have caught their interest and you want to chat with them while it is still on their mind. The ability for the visitor to simply click to request a call back can make a once unproductive website visit a revenue generating event.

THE SOLUTION - WEB CallMeBackNow!

CallMeBackNow! is an innovative way to engage web visitors by allowing them to initiate a process that will call them and connect them to an appropriate agent. Visitors can also chose to defer the call to a later time. CallMeBackNow! can be placed anywhere on a Web site and as many of them as you like. You decide the extension each is associated with. The visitor simply enters their name and number they'd like the call placed to in the CallMeBackNow! Form and with a simple button click the application places the call. The Web visitor can also choose a designated time to be called later if they're rather not be called right away. CallMeBackNow can deliver virtually ANY self-service eONE IVR call experience.

FEATURES, FUNCTIONS & BENEFITS

• Optional screen pops can provide agents with the name of the web visitor and the URL of the page that triggered the request
• Place any number of CallMeBackNow! forms and assign them to any number of extensions or applications
• CallMeBackNow! can be turned on or off, based on hours of operation
• Integrate CallMeBackNow! with other eONE applications (transfer the customer to a form filler, audio bulletin board, etc.)
• CallMeBackNow! Transforms your website into a virtual sales agent and helps leverage the investment of the site

AVAILABLE ON PREMISE, CLOUD, MULTI-TENANT & SaaS