We are the IVR and call handling specialists! We provide the tools to self-manage inbound & outbound self-service applications and IVR environment. We do this by deploying on-premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with fast ROI, that are easy to manages, quick to deploy and to provide our customers with the tools for success.
The real challenge is customer retention and the contact center agent is the critical link between you and the customers you worked so hard to gain and retain. A satisfied loyal customer will continue to come back to you time and again. The best way to assure that loyalty is to simply ask the question, "How are we doing?"
Giving your customer the option to express their opinion provides them with a sense of empowerment. At the same time it allows you to gather the kind of information needed to fine tune your customer service approach. The information and feedback you can collect is limited only by your imagination. Whether it's scoring your agent's "customer empathy" factor or the strength of their "up-sell" skills, eONE Agent Survey will give you knowledge and knowledge is the power to positively impact your bottom line. Outcall surveys extend caller options by allowing them to request a survey at a later time instead of staying on the line after speaking to an Agent. Outcall surveys can be triggered from voice calls or in response to a web request. Combining OutCall Survey with Community Notification or List Dialer provides the ability to conduct scheduled survey campaigns.