eONE APPLICATIONS - THE CALLER'S EXPERIENCE

We are the IVR and call handling specialists! We provide the tools to self-manage inbound & outbound self-service applications and IVR environment. We do this by deploying on-premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with fast ROI, that are easy to manages, quick to deploy and to provide our customers with the tools for success.

CI OUTBOUND APPLICATIONS

THE CHALLENGE - MAKING IT EASY TO COMMUNICATE

"Good morning Mrs Stevens, this is Emily Wilson calling from the Wellness Center. Do you have a moment?" That's how it should work. Dialing is one of the most fundamental and important functions of a call center. It can also be expensive, time consuming and error prone. If keeping agents on the phone is the life of your business, then you need to make sure they have the right tools to succeed.

THE SOLUTION - eDIALER

eDialer drives traffic to your contact center by "weeding" through calling lists to find a live person on the phone to speak with your agents. Rather than using algorithms to predict the availability of agents, eDialer will know by monitoring the status of the agent, and "throttles" calls based on those available agents. eDialer has the ability to determine if it has reached a person, an answering machine/voicemail (and even leave a message), ring/no answers and bad numbers, saving your employees hours a day from "dumb dialing". eDialer will "pop" a screen on the agent's desktop, letting them know who they are talking to upon call arrival.

CI

eDIALER


FEATURES, FUNCTIONS & BENEFITS

  • Screen contents is configurable, information such as the customer name or other information from the campaign that has been loaded, even a web page from a customer CRM application.
  • Up to 9,999 data look-up locators can be set
  • Separate playback options for no match, one match or multi-match scenarios
  • Wizard-based locator builder - Can be integrated with other eONE applications
  • Optional zip code based "closest dealer" locator service
  • Connects to any ODBC compliant database
  • Supports multiple numeric search criteria

AVAILABLE ON PREMISE, CLOUD, MULTI-TENANT & SaaS

Computer Instruments, Inc.
P.O. Box 2472 Mission, KS 66201
Phone: (888) 451-0851
Fax: (913) 492-1483
www.instruments.com
info@instruments.com