We are the IVR and call handling specialists! We provide the tools to manage inbound & outbound self-service applications and the IVR environment. We do this by deploying on-premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with a fast ROI, that are easy to manage, quick to deploy and to provide our customers with the tools for success.
"Good morning Mrs Stevens, this is Emily Wilson calling from the Wellness Center. Do you have a moment?" That's how it should work. Dialing is one of the most fundamental and important functions of a call center. It can also be expensive, time consuming and error prone. If keeping agents on the phone is the life of your business, then you need to make sure they have the right tools to succeed.
eDialer drives traffic to your contact center by "weeding" through calling lists to find a live person on the phone to speak with your agents. Rather than using algorithms to predict the availability of agents, eDialer will know by monitoring the status of the agent, and "throttles" calls based on those available agents. eDialer has the ability to determine if it has reached a person, an answering machine/voicemail (and even leave a message), ring/no answers and bad numbers, saving your employees hours a day from "dumb dialing". eDialer will "pop" a screen on the agent's desktop, letting them know who they are talking to upon call arrival.