We are the IVR and call handling specialists! We provide the tools to self-manage inbound & outbound self-service applications and IVR environment. We do this by deploying on-premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with fast ROI, that are easy to manages, quick to deploy and to provide our customers with the tools for success.
The phone rings, you answer, "Hello" and all you hear is silence. Ever happen to you? Dead-air calls are the bane of outbound contact centers. The good news is this, dead-air calls are an easy fix. All you have to do is make sure that the called party is on the other end of the line and you are ready to speak with them, easy right?
Who hasn't received a call only to hear a pause while the call is connected on the far end? Many hang up before an agent has a chance to start the conversation. Chances are you were just called by some type of auto dialer. While this technology may work for some, they may not be the best fit for the experienced business that wants to deliver world-class service to their customers. Click-2-Dial from CI brings control of the call to the agent. It eliminates pauses (a.k.a. dead-air), increasing the likelihood of reaching your intended audience and the likelihood that the audience will take the time to listen to your message.