eONE APPLICATIONS - THE CALLER'S EXPERIENCE

We are the IVR and call handling specialists! We provide the tools to self-manage inbound & outbound self-service applications and IVR environment. We do this by deploying on-premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with fast ROI, that are easy to manages, quick to deploy and to provide our customers with the tools for success.

CI OUTBOUND APPLICATIONS

THE CHALLENGE - MAKING IT EASY TO COMMUNICATE

Your time is important and the last thing you want to do is sit on hold, waiting for an agent. What you really want to hear is this: "This is your call back from the ACME Company, are you ready to speak to an agent at this time?" Make it easy for customers to be loyal to your brand by making it easy for them to do business!

THE SOLUTION - CALLBACK MESSAGING (CBM) - PLUS

CBM Plus is considered a "Caller First" call flow. CBM Plus gives callers in queue the option to leave a "Call Back Message". When the caller hangs up CBM Plus holds the caller's place in queue and when the time is right, calls the customer back. Upon answer the caller is connected to an available agent, or if the time is not convenient they can opt to go back in Queue, go about their normal day and take the next call when it comes.

CI

CALLBACK MESSAGING PLUS


FEATURES, FUNCTIONS & BENEFITS

  • Requeuing: In the event the requested call back is stuck in que, CBM will reassign that call in the que for improved call back timeframe.
  • Screen Pop: The receiving agent will be presented with a screen pop with information about the call that is being placed as a result of the call back request.
  • Everybody wins when the caller is not waiting on hold
  • Streamlines call handling and service responses
  • Improves customer satisfaction rates
  • Agents are more prepared on the "first call"
  • Reduces abandoned calls

AVAILABLE ON PREMISE, CLOUD, MULTI-TENANT & SaaS

Computer Instruments, Inc.
P.O. Box 2472 Mission, KS 66201
Phone: (888) 451-0851
Fax: (913) 492-1483
www.instruments.com
info@instruments.com