eONE APPLICATIONS - THE CALLER'S EXPERIENCE

We are the IVR and call handling specialists! We provide the tools to self-manage inbound & outbound self-service applications and IVR environment. We do this by deploying on-premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with fast ROI, that are easy to manages, quick to deploy and to provide our customers with the tools for success.

CI OUTBOUND APPLICATIONS

THE CHALLENGE - MAKING IT EASY TO COMMUNICATE

"Hello, this reminder is for 'Jean Valjean'. You have an appointment with 'Dr Javert' tomorrow at 11:00 am at the offices located at 24601 Bishop Road. Please press 1 to confirm, 2 to cancel or 3 to reschedule and speak with our coordinator. Please be sure to have your insurance information with you and plan to arrive at least 20 minutes prior to your appointment."

THE SOLUTION - APPOINTMENT REMINDER

One of the biggest causes for lost revenue is an appointment "no show". Staff, resources and prescheduled equipment and tests all go to waste every when someone forgets to show up. This is not just a healthcare problem, any business whose revenue is dependent on someone showing up can be victim to these losses. eONE IVR Appointment Reminder is a automated, intuitive and economical solution designed to deliver appointment information by phone, email or SMS text message. Virtually labor-free this application will "jog the memory" of anybody who might have forgotten a scheduled appointment, giving them the option to confirm or reschedule.

CI

APPOINTMENT REMINDER


FEATURES, FUNCTIONS & BENEFITS

  • Delivery via voice, email or SMS
  • Simple Web based
  • Scheduled or customized messaging for any purpose and any time of day
  • Broadcast messages for multiple people (Doctors, Lawyers, Courts etc.) at multiple locations
  • Uses recorded voice or text-to-speech
  • Transfer to staff or other eONE applications
  • Import recipient information by .CSV files or direct access via ODBC database integration
  • No Answer and Busy attempts are retried
  • Remote administration to secure central server
  • English and Spanish provided, other languages available
  • Quick ROI, low overhead, and high performance

AVAILABLE ON PREMISE, CLOUD, MULTI-TENANT & SaaS

Computer Instruments, Inc.
P.O. Box 2472 Mission, KS 66201
Phone: (888) 451-0851
Fax: (913) 492-1483
www.instruments.com
info@instruments.com