eONE APPLICATIONS - THE CALLER'S EXPERIENCE

We are the IVR and call handling specialists! We provide the tools to self-manage inbound & outbound self-service applications and IVR environment. We do this by deploying on-premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with fast ROI, that are easy to manages, quick to deploy and to provide our customers with the tools for success.

CI INBOUND APPLICATIONS

THE CHALLENGE - MAKING IT EASY TO DO BUSINESS

Providing customers with a service while keeping overhead under control are critical concerns for the Utility industry. Typical customer interaction is ordering services, reporting outages etc. Finding a solution that will provide the functionality required while automating manual processes and be cost effect is the biggest challenge.

THE SOLUTION - eONE UTILITY SUITE

eONE's Utility suite is the perfect solution to handle the numerous and repetitive customer inactions that pop up every day. By automating these common interactions service center agents are freed up to handle more critical customer and service impacting issues. From a single self-service portal customers can order services, report a problem, request meter reads, make payments and even check that status of service outages.

CI

UTILITY METER REQUESTS AND MORE!


FEATURES, FUNCTIONS & BENEFITS

  • Utility Billing - self-service automated IVR access to Account information (optional "Pay-By-Phone" feature allows credit card payments)
  • Meter Re-Read Request - self-service automated IVR access to Utility Meter Re-Read results, including any billing adjustments
  • Estimated Wait Time & Position in Queue - announcements given to callers on hold. *
  • CTI Screen Pop - incoming calls trigger a desktop screen pop of contact information, launched from ANI or DNIS via CTI protocol *
  • CallBack Messaging - callers in queue can request a "call back" (leaving a number and optional message) if they choose not to hold

AVAILABLE ON PREMISE, CLOUD, MULTI-TENANT & SaaS

Computer Instruments, Inc.
P.O. Box 2472 Mission, KS 66201
Phone: (888) 451-0851
Fax: (913) 492-1483
www.instruments.com
info@instruments.com