We are the IVR and call handling specialists! We provide the tools to self-manage inbound & outbound self-service applications and IVR environment. We do this by deploying on-premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with fast ROI, that are easy to manages, quick to deploy and to provide our customers with the tools for success.
Providing customers with a service while keeping overhead under control are critical concerns for the Utility industry. Typical customer interaction is ordering services, reporting outages etc. Finding a solution that will provide the functionality required while automating manual processes and be cost effect is the biggest challenge.
eONE's Utility suite is the perfect solution to handle the numerous and repetitive customer inactions that pop up every day. By automating these common interactions service center agents are freed up to handle more critical customer and service impacting issues. From a single self-service portal customers can order services, report a problem, request meter reads, make payments and even check that status of service outages.