We are the IVR and call handling specialists! We provide the tools to self-manage inbound & outbound self-service applications and IVR environment. We do this by deploying on-premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with fast ROI, that are easy to manages, quick to deploy and to provide our customers with the tools for success.
The Healthcare industry is, for obvious reasons, one of the most highly regulated industries in the world. Dealing with constant legislative and business climate change leaves little time to prepare and adapt. AND the demands to offer a superior standard of care for the patient and member has to keep pace.
eONE IVR offers a variety of applications available for rapidly implementing caller experiences for the Healthcare industry (including Hospitals, Clinics and Private Practices) These applications range from lab results, prescription refills, appointment reminders and follow up patient surveys, just name a few. These applications provide healthcare professionals the ability to off-load manual task oriented activities resulting in more time to provide a higher standard of care that people expect. All applications support the organization's HIPAA Standards compliance, Joint Commissions and can even help track ACGME Duty hours.