We are the IVR and call handling specialists! We provide the tools to self-manage inbound & outbound self-service applications and IVR environment. We do this by deploying on-premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with fast ROI, that are easy to manages, quick to deploy and to provide our customers with the tools for success.
"Can you help me, I've lost my gift card, but I still have the receipt?"
"Can you help me, I was given a gift card, but don't know what the balance is?"
"Can you help me, I'd like to give a custom made gift card, can you help me?"
The list of questions agents receive about gift cards is long, and not always easy to answer. Samples include, what is my balance, my gift card was stolen, I've lost my gift card etc. Many of these customer interactions don't come during normal business hours either. Providing a self-service portal to triage the type of questions that can be handled via and IVR application have proven to be very efficient, and overwhelmingly accepted by the callers themselves. It also streamlines the contact center by eliminating commonly asked and simply resolved questions.