eONE APPLICATIONS - THE CALLER'S EXPERIENCE

We are the IVR and call handling specialists! We provide the tools to self-manage inbound & outbound self-service applications and IVR environment. We do this by deploying on-premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with fast ROI, that are easy to manages, quick to deploy and to provide our customers with the tools for success.

CI INBOUND APPLICATIONS

THE CHALLENGE - MAKING IT EASY TO DO BUSINESS

"Can you help me, I've lost my gift card, but I still have the receipt?"
"Can you help me, I was given a gift card, but don't know what the balance is?"
"Can you help me, I'd like to give a custom made gift card, can you help me?"

THE SOLUTION - GIFT CARD LOOK UP

The list of questions agents receive about gift cards is long, and not always easy to answer. Samples include, what is my balance, my gift card was stolen, I've lost my gift card etc. Many of these customer interactions don't come during normal business hours either. Providing a self-service portal to triage the type of questions that can be handled via and IVR application have proven to be very efficient, and overwhelmingly accepted by the callers themselves. It also streamlines the contact center by eliminating commonly asked and simply resolved questions.

CI

GIFT CARD LOOK UP


FEATURES, FUNCTIONS & BENEFITS

  • Provides callers with a simple to use portal to handle their questions
  • Gives callers 24 X 7 access to their account information
  • Automates commonly asked questions
  • Frees up agents to deal with more complicated questions
  • Available for High Availability Cloud during peek holiday season purchasing activity

AVAILABLE ON PREMISE, CLOUD, MULTI-TENANT & SaaS

Computer Instruments, Inc.
P.O. Box 2472 Mission, KS 66201
Phone: (888) 451-0851
Fax: (913) 492-1483
www.instruments.com
info@instruments.com