We are the IVR and call handling specialists! We provide the tools to self-manage inbound & outbound self-service applications and IVR environment. We do this by deploying on-premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with fast ROI, that are easy to manages, quick to deploy and to provide our customers with the tools for success.
Today's workers are no longer under the company's roof. More often than not, they are mobile, performing on the go or from home and likely working longer hours than they get credit for. Nurses, security guards, contact center agents and basically any position you can think of are all part of a "virtual or cloud based" workforce. It poses this problem, how to accurately track the hours of work put in.
The solution is to employ a self-service eONE IVR application that your staff can call into an input their hours of service. The solution needs to verify the employee is who they say they are, it needs to do a time audit to be sure that the check in = check out input matches up with scheduled shifts (if applicable) and needs to be intuitive so employees of any skill level can use the application to it's potential. From a company perspective it lets them know who is on duty, and if set up to do so, will let them know where they are on duty. This becomes a significant benefit for professionals like visiting nurses or caregivers to help track the patients or clients that have been seen and by who.