eONE APPLICATIONS - THE CALLER'S EXPERIENCE

We are the IVR and call handling specialists! We provide the tools to self-manage inbound & outbound self-service applications and IVR environment. We do this by deploying on-premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with fast ROI, that are easy to manages, quick to deploy and to provide our customers with the tools for success.

CI INBOUND APPLICATIONS

THE CHALLENGE - MAKING IT EASY TO DO BUSINESS

"Thank you for calling the member benefit line, Please enter your policy number... Please enter your date of birth... Please choose from the following: Press 1 or say Coverage, Press 2 or say Co-payment, Press 3 or say Eligibility"

THE SOLUTION - ELIGIBILITY - MEMBERSHIP

Contact Centers for insurance companies deal with clients that have a "member" identification. They often find themselves performing repetitive tasks that can easily be automated by using a secure, intuitive self-service portal. Aside from providing a great member benefit, it frees-up agents to reserve their time for members who have more complicated questions or issues. ELIGIBILITY CHECK is a simple, self-serve IVR application which allows both members and service providers to automatically process information such as insured's coverage, co-payments, eligibility, and other member information.

CI

ELIGIBILITY - MEMBERSHIP


FEATURES, FUNCTIONS & BENEFITS

  • Delivery via voice, email or SMS
  • Automated, labor-free and cost-effective operation
  • Simple Web based
  • Customize messaging for any purpose
  • Broadcast messages for multiple people (Doctors, Lawyers, Courts etc.) at multiple locations
  • Uses recorded voice or text-to-speech
  • Schedule message deliver for any time of the day
  • Transfer to staff or other eONE applications
  • Import recipient information by .csv files or direct access via ODBC database integration
  • No Answer and Busy attempts are retried
  • Remote administration to secure central server
  • English and Spanish provided, other languages available
  • Quick ROI, low overhead, and high performance

AVAILABLE ON PREMISE, CLOUD, MULTI-TENANT & SaaS

Computer Instruments, Inc.
P.O. Box 2472 Mission, KS 66201
Phone: (888) 451-0851
Fax: (913) 492-1483
www.instruments.com
info@instruments.com