eONE APPLICATIONS - THE CALLER'S EXPERIENCE

We are the IVR and call handling specialists! We provide the tools to self-manage inbound & outbound self-service applications and IVR environment. We do this by deploying on-premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with fast ROI, that are easy to manages, quick to deploy and to provide our customers with the tools for success.

CI INBOUND APPLICATIONS

THE CHALLENGE - MAKING IT EASY TO DO BUSINESS

Caller dials a company's main number. Listens to three or four rings before going to music on hold. After a few moments, someone finally picks up your call. They ask "how can I direct your call?" You reply, can I speak with Chris Jones? "Certainly, transferring to Chris Jones, thank you for calling ACME."

THE SOLUTION - NAME DIALER

Why make your callers wait for an operator to connect your call when you already know who you want to speak with. Name Dialer incorporates a Speech Recognition user directory that makes reaching an extension as easy as saying it. Callers are connected simply speaking the name or department. The system can be configured to let the caller specify their destination using: - a person's first name, - last name, - both first and last name, - or department name if desired.

CI

DIAL BY NAME


FEATURES, FUNCTIONS & BENEFITS

  • Enterprise level self-service and convenience, but scalable for use in smaller environments
  • Enhance the caller experience by allowing them to speak the name or extension of the person they wish to reach
  • Minimize touch-tone error by allowing callers to use spoken words rather than touchtone entries to route calls
  • Incorporates industry leading speech recognition technology to guarantee accuracy and stability
  • Supports both Spanish and English languages (other languages by request)
  • Simple administration makes adding, changing or removing names quick and easy
  • Supports multiple pronunciations for difficult names or mispronounced words

AVAILABLE ON PREMISE, CLOUD, MULTI-TENANT & SaaS

Computer Instruments, Inc.
P.O. Box 2472 Mission, KS 66201
Phone: (888) 451-0851
Fax: (913) 492-1483
www.instruments.com
info@instruments.com