We are the IVR and call handling specialists! We provide the tools to self-manage inbound & outbound self-service applications and IVR environment. We do this by deploying on-premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with fast ROI, that are easy to manages, quick to deploy and to provide our customers with the tools for success.
Caller dials a company's main number. Listens to three or four rings before going to music on hold. After a few moments, someone finally picks up your call. They ask "how can I direct your call?" You reply, can I speak with Chris Jones? "Certainly, transferring to Chris Jones, thank you for calling ACME."
Why make your callers wait for an operator to connect your call when you already know who you want to speak with. Name Dialer incorporates a Speech Recognition user directory that makes reaching an extension as easy as saying it. Callers are connected simply speaking the name or department. The system can be configured to let the caller specify their destination using: - a person's first name, - last name, - both first and last name, - or department name if desired.