We are the IVR and call handling specialists! We provide the tools to self-manage inbound & outbound self-service applications and IVR environment. We do this by deploying on-premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with fast ROI, that are easy to manages, quick to deploy and to provide our customers with the tools for success.
"Can you help me, I've lost card?"
"Can you help me, I need a replacement card sent to a new address?"
This self-service portal lets members call into their providers system, validate their identity and arrange to have a new card shipped or emailed to them. No waiting in queue, call completion at the members convenience with 24-hour availability. Benefits the member by being efficient and convenient. Benefits the provider by eliminating the need for costly labor to fulfill the request. LOST CARD REPLACEMENT: Much like Provider Directory, the Lost Card application allows callers the simplicity of self-service convenience, eliminates hold time, is available 27/7, and helps the provider pass on labor cost savings to the member.
NOTE: Keep in mind, although this sample highlights the benefits for the Healthcare Insurance Industry, it can be used by any industry that issues a member card, like Frequent Flyer, Player's Cards, Hotel Points Cards etc.