eONE APPLICATIONS - THE CALLER'S EXPERIENCE

We are the IVR and call handling specialists! We provide the tools to self-manage inbound & outbound self-service applications and IVR environment. We do this by deploying on-premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with fast ROI, that are easy to manages, quick to deploy and to provide our customers with the tools for success.

CI INBOUND APPLICATIONS

THE CHALLENGE - MAKING IT EASY TO DO BUSINESS

"Can you help me, I've lost card?"
"Can you help me, I need a replacement card sent to a new address?"

THE SOLUTION - HEALTHCARE - MEMBER FOCUS

This self-service portal lets members call into their providers system, validate their identity and arrange to have a new card shipped or emailed to them. No waiting in queue, call completion at the members convenience with 24-hour availability. Benefits the member by being efficient and convenient. Benefits the provider by eliminating the need for costly labor to fulfill the request. LOST CARD REPLACEMENT: Much like Provider Directory, the Lost Card application allows callers the simplicity of self-service convenience, eliminates hold time, is available 27/7, and helps the provider pass on labor cost savings to the member.

CI

HEALTHCARE CLAIMS and MEMBERSHIP CARDS


FEATURES, FUNCTIONS & BENEFITS

  • Eliminates the need for costly labor to fulfill the request.
  • Reduces the potential for fraud
  • Gives members the simplicity of self-service convenience
  • Eliminates long on-hold times in queue
  • Is available 27/7

NOTE: Keep in mind, although this sample highlights the benefits for the Healthcare Insurance Industry, it can be used by any industry that issues a member card, like Frequent Flyer, Player's Cards, Hotel Points Cards etc.

AVAILABLE ON PREMISE, CLOUD, MULTI-TENANT & SaaS

Computer Instruments, Inc.
P.O. Box 2472 Mission, KS 66201
Phone: (888) 451-0851
Fax: (913) 492-1483
www.instruments.com
info@instruments.com