eONE APPLICATIONS - THE CALLER'S EXPERIENCE

We are the IVR and call handling specialists! We provide the tools to self-manage inbound & outbound self-service applications and IVR environment. We do this by deploying on-premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with fast ROI, that are easy to manages, quick to deploy and to provide our customers with the tools for success.

CI INBOUND APPLICATIONS

THE CHALLENGE - MAKING IT EASY TO DO BUSINESS

"Your call is important to us. please hold for the next available agent". Sound familiar? The best way to assure you don't lose that customer is by making it easy for them to do business with you, on their schedule and their convenience!

THE SOLUTION - CALLBACK MESSENGING

CI's Call Back Messaging (CBM) application allows the caller to take control of the conversation and how it will proceed, what better way to let your customers know you value their time. CBM Standard is considered an "Agent First" call flow. Callers are offered the option to continue holding or to leave a telephone number and optional message to receive a call back by an agent. If the caller opts for a callback, upon hanging up, a new call is generated and placed into the queue.

CI

CBM - STANDARD


FEATURES, FUNCTIONS & BENEFITS

  • Requeuing: In the event the requested call back is stuck in que, CBM will reassign that call in the que for improved call back timeframe
  • Screen Pop: The receiving agent will be presented with a screen pop with information about the call that is being placed as a result of the call back request
  • Everybody wins when the caller is not waiting on hold
  • Streamlines call handling and service responses
  • Improves customer satisfaction rates
  • Agents are more prepared on the "first call"
  • Reduces abandoned calls

AVAILABLE ON PREMISE, CLOUD, MULTI-TENANT & SaaS

Computer Instruments, Inc.
P.O. Box 2472 Mission, KS 66201
Phone: (888) 451-0851
Fax: (913) 492-1483
www.instruments.com
info@instruments.com