We are the IVR and call handling specialists! We provide the tools to self-manage inbound & outbound self-service applications and IVR environment. We do this by deploying on-premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with fast ROI, that are easy to manages, quick to deploy and to provide our customers with the tools for success.
"Your call is important to us. please hold for the next available agent". Sound familiar? The best way to assure you don't lose that customer is by making it easy for them to do business with you, on their schedule and their convenience!
CI's Call Back Messaging (CBM) application allows the caller to take control of the conversation and how it will proceed, what better way to let your customers know you value their time. CBM Standard is considered an "Agent First" call flow. Callers are offered the option to continue holding or to leave a telephone number and optional message to receive a call back by an agent. If the caller opts for a callback, upon hanging up, a new call is generated and placed into the queue.