eONE APPLICATIONS - THE CALLER'S EXPERIENCE

We are the IVR and call handling specialists! We provide the tools to self-manage inbound & outbound self-service applications and IVR environment. We do this by deploying on-premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with fast ROI, that are easy to manages, quick to deploy and to provide our customers with the tools for success.

CI INBOUND APPLICATIONS
AUTO-ATTENDANT

THE CHALLENGE - CONNECTING PEOPLE THE FIRST TIME!

People calling typically know who they want to speak with. Most likely they know the name of the person or at very least the name of the department they want to do business with. Here's the rub... staff come and go... department names change, replaced by more current nomenclature.

THE SOLUTION - eONE's AUTO-ATTENDANT

CI's Auto-Attendant application on the eONE IVR platform provides an intuitive entry for people to connect with the services and staff they require. Its ease of administration makes sure that name and department directories are always up to date. And, for those occasions where the spoken word is not a viable option, menus with DTMF options can be configured to help ease and eliminate traffic to main answering operators whose time is better spent directing first time callers.

eONE Conversational Applications

FEATURES, FUNCTIONS & BENEFITS

  • Caller self-service and convenience.
  • Enhanced the caller experience.
  • Ability to say the name or extension of the person they wish to reach.
  • Eliminates touch-tone "spell-by-name" errors.
  • Leading speech recognition technology.
  • Multi-lingual support.
  • Easy Administration for name and department updates.
  • Supports multiple name pronunciations.

AVAILABLE ON PREMISE, CLOUD, MULTI-TENANT & SaaS

Computer Instruments, Inc.
P.O. Box 2472 Mission, KS 66201
Phone: (888) 451-0851
Fax: (913) 492-1483
www.instruments.com
info@instruments.com