eONE APPLICATIONS - THE CALLER'S EXPERIENCE

We are the IVR and call handling specialists! We provide the tools to self-manage inbound & outbound self-service applications and IVR environment. We do this by deploying on-premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with fast ROI, that are easy to manages, quick to deploy and to provide our customers with the tools for success.

CI INBOUND APPLICATIONS

THE CHALLENGE - PROVIDING SELF-SERVICE

"Hello, and thank you for calling the ACME Company... What would you like to do? Say Account to get the status of your account or say Agent to speak with one of our account specialists"

THE SOLUTION - ACCOUNT LOOKUPS & STATUS CHECK

This is an application that is self-service at it's core. Often a customer simply wants to hear what their balance is, if their payment has been applied or to make sure there is no unauthorized activity. By automating the look up process though self-service you eliminate several processes that take up valuable agent time that could be spent with customers who need to interact with a live agent. Give your customers the ability to access their information in a secure environment and on a schedule that works for them.

CI

ACCOUNT LOOKUPS & STATUS CHECK


FEATURES, FUNCTIONS & BENEFITS

  • Customer / subscriber must authenticate to gain access
  • Is available 24/7/365
  • Puts control of account management in the hands of the customer
  • Takes advantage of customer mobility
  • Leaves agents available to work on more complicated customer issues
  • Allows management to streamline their support
  • Gives management additional options (like sending the caller to follow up surveys
  • Makes better use of resources
  • Used in combination with other services like High Availability Cloud helps during times of heavy traffic

AVAILABLE ON PREMISE, CLOUD, MULTI-TENANT & SaaS

Computer Instruments, Inc.
P.O. Box 2472 Mission, KS 66201
Phone: (888) 451-0851
Fax: (913) 492-1483
www.instruments.com
info@instruments.com