We are the IVR and call handling specialists! We provide the tools to self-manage inbound & outbound self-service applications and IVR environment. We do this by deploying on-premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with fast ROI, that are easy to manages, quick to deploy and to provide our customers with the tools for success.
"Hello, and thank you for calling the ACME Company... What would you like to do? Say Account to get the status of your account or say Agent to speak with one of our account specialists"
This is an application that is self-service at it's core. Often a customer simply wants to hear what their balance is, if their payment has been applied or to make sure there is no unauthorized activity. By automating the look up process though self-service you eliminate several processes that take up valuable agent time that could be spent with customers who need to interact with a live agent. Give your customers the ability to access their information in a secure environment and on a schedule that works for them.