CI Products eVP Application Portal

Enhanced Voice Portal (eVP)

The Enhanced Voice Portal (eVP) and included software bundle provides the capability for customers to access information through the use of a telephone and Web page, 24/7. eVP allows companies to easily and reapidly deploy applications which enable customers to serve themselves at any time, providing immediate satisfaction and enhanced overall customer experience.

eVP Application Portal

Add Enhanced Voice Portal (eVP) to your customer self-service strategy and gain:

A fast, simple and cost-effective solution for managing all your self-service resources
The ability to change caller experiences in real time without restarting services
A powerful IVR tool-kit with an intuitive and easy to use graphic user interface
On-demand control of announcements, menus, forms and database resources
Total control of your caller's experiences and deliver useful self-service options as needed

The Enhanced Voice Portal (eVP) software provides an intuitive administrative GUI for rapidly developing and deploying virtualy any type of in-bound or out-bound caller experience.

eVP Bundle Includes:

IVR Development Platform
Auto Attendant Menu
Audio Bulletin Text
Delayed Announcements
Extension Manager
Dial By Name Directory
Data Locator Look-up
Survey Form Filler
Phone and Web Self Service
Prompt Recording Studio
Multi-Format Reporting

Implementing Enhanced Voice Portal in your telephony infrastructure immediately enables you to design and deliver virtually any caller experience. The eVP software empowers you to deliver the feature-rich experiences today's customers expect.

Account Inquiry, Shipping Status, Secured Payment, Account Activation, Store Finder, Product Catalog, Reward Redemption, Satisfaction Survey, Web Form Activated Out-Call, Intelligent Call Routing, Automated Speech Recognition and Much More are can be immediately deployed for your customers to use.

eVP Content is Updated & Delivered to your Caller's On-Demand, Without Restarting Services!

Efficiency and cost control are critical in competitive markets. Your customers are looking for convenience and self-service. You're looking for cost-effective ways of growing the "bottom-line" without growing your overhead. The Enhanced Voice Portal suite provides the answer to both.

Contact CI

Contact CI today to learn how eVP can help you Improve Customer Satisfaction, Lower Development Costs, and Reduce Time to Delivery.