Takes the best of what CI does today and opens it up to Google Voice APIs creating a "plug and play" ability offering our customers and partners the power to deploy next generation customer experiences. Energizing the self-service conversation by making it an even more intuitive conversational customer interaction will extend the very nature of contact centers everywhere.
eONE's Conversational IVR with Google VoiceTM and AI - the Virtual Concierge, is an integration layer for AI and Advanced Speech APIs rendering the eONE platform for Google Voice (and beyond). Through the eONE Virtual Concierge and Speech Forensics, CI offers industry specific and horizontal applications for companies of any size that simplifies the contact center interaction and enriches the customer self-service experience. Put simply, this new "plug and play" integration module takes today's speech recognition and contextualizes it into a technology that provides, speech to text transcription, language translations and conversational contact center interactions.
eOne Virtual Concierge energizes the self-service interaction, turning it into a more intuitive conversational customer engagement, by extending the availability of the Google features we all use on a daily basis. Current features include the ability to integrate to the Google Cloud Natural Language API, the Cloud Speech-to-Text API and the Cloud Language Translation API. What this means to our customers and partners today is the ability to take advantage of the Google Voice API and with CI's Speech Forensics, build a forward-thinking solution, augmenting all of the eONE Applications like Auto-Attendant, Pay-by-Phone, Account Lookup, Service Locators, Membership Portals, Post-call Agent Surveys and more.
Here are just some of the example use cases for eONE with Google VoiceTM
Virtual Concierge Resources